Customer Support Engineer

  • 2+ years experience
  • $1400/m
  • Full Time
  • Posted on 19/10/2018

A product company in Cyber Security/ Finance Banking from Singapore is looking for Customer Support Engineer with the following requirements:

RESPONSIBILITIES:

  • Providing ongoing technical support to customers during on boarding, post-on boarding and de boarding stage.
  • Manage support cases and ensure all issues are resolved in a timely manner.
  • Monitor and maintain performance and availability of our services.
  • Facilitate incident responses and escalations to advanced support teams when necessary.
  • Document troubleshooting and problem resolution steps.
  • Provide on-call support outside regular business hours as and when required.

REQUIREMENTS:

  • University degree in Computer Science, Computer Engineering, Information Systems or related discipline.
  • Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues.
  • Strong understanding of Operating Systems (Linux), Mobile Client IOS or Android (is required.
  • Strong communication skills and a command of English in order to act as a bridge between customers and the service delivery team.
  • Willing to work beyond business hours as and when required.

BENEFITS:

  • International working environment.
  • 13th monthly salary.
  • Full insurance package.
  • Performance Bonus.
  • Annual Leave + Personal Leave.
  • Work from home 3 days/ month.